Privacy Policy

About This Policy

This policy explains how Media Mosaic FZ-LLC ("we", "us") collects and uses information across our three services: Short-Form Video Content, Review to Reel Ideas, and UAE Business Setup Guidance.

Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, email, phone number, company name, and role.
• Project details — brand assets, briefs, footage, and social handles for video and reel-idea work.
• Google Business/review links you share for our Review-to-Reel service.
• Business setup information — proposed business activity, shareholder structure, visa needs, and any identification or corporate documents you choose to send us for guidance purposes.
• Payment-related data collected by our payment processor (see below).
• Basic analytics data such as pages viewed and device/browser information.

How We Use Information

We use the information we collect to:

• Provide, deliver, and improve our services.
• Communicate with you about projects, quotes, consultations, and updates.
• Process payments and issue invoices.
• Coordinate with third-party providers (e.g. free zones or PROs) where required to progress a business setup enquiry, with your consent.
• Comply with legal obligations.

We process your information based on your consent, contractual necessity (to deliver services), and legitimate business interests.

Payment Processing

We use Stripe to process payments securely. We do not store your credit card information on our servers. All payment data is handled directly by Stripe in accordance with their security standards and PCI compliance requirements.

Third-Party Tools

We rely on trusted third-party tools to operate our business, including Stripe (payments), Google Forms and Google Workspace (intake and communication), WhatsApp (client communication), and standard web analytics. When you submit a form or contact us through these tools, your information is also processed under the relevant provider's own privacy policy.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as payment, hosting, or setup-coordination partners), provided they are bound to keep your information confidential and use it only for the agreed purpose.

Business Setup Data

Documents shared with us for UAE business setup (such as passport copies, Emirates ID, or corporate documents) are used solely to provide guidance and, with your explicit consent, to coordinate with the relevant free zone, authority, or PRO. We keep this information only for as long as reasonably needed to support your enquiry or as required by law.

Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and understand how our site is used. You can choose to disable cookies through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, to maintain business records, or as required by law.

Your Rights

You have the right to request access, correction, or deletion of your personal data, and to withdraw consent where processing is based on consent. To make such a request, contact us at info@mediamosaic.ae.

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.

Contact

If you have any questions about this Privacy Policy, please contact us at info@mediamosaic.ae.